Refund Policy

Please read our refund policy carefully before placing an order with Hauttum.

As Hauttum focuses on thoughtfully crafted fashion, we do not offer exchanges or refunds on orders once placed. However, we are happy to provide alterations, if required, at no additional charge.

Orders can be cancelled within 3 hours of being placed. Eligible refunds will be processed within 3 to 4 working days through the original mode of payment.

Damages and Issues

Every order is carefully checked by our packing team before it leaves our facility. However, if you receive a damaged or incorrect item, please contact Hauttum through our official website as soon as possible so we can review the issue and assist you.

Exceptions and Non-Returnable Items

Certain items are not eligible for return or refund, including custom-made products, special orders, and personalised items.

We also do not accept returns for sale items or gift cards.

If a recipient refuses delivery due to customs charges, the shipment may be considered abandoned and disposed of by the shipping carrier. In such cases, the order will not be eligible for a refund.

For any questions or concerns regarding your order, please contact the Hauttum team through our official website.